Q1: How can the customer place an order?


Ans: Follow the following steps to place an order:


-Select the style that you like and click on add to cart button (given on every product page).

-Then go to your shopping cart by clicking on the shopping cart icon on the right side of the header.

-If you have an offer coupon add the coupon code in the given box (on the right side).

-You can then do check out or continue shopping to add more products.

-Once you click on the checkout button you have to fill your email id and password to login your account with us.

-If you are a new customer you need to register with us.

-Click on the Sign-up button and fill all the relevant details in the form that pops up (Please fill all the details properly so that we can reach you back and deliver your products accurately).

-After filling your details, you can continue and add your shipping details (add the address on which you want your products to be delivered).

-After entering your shipping details, click continue.

-Now you have to choose your payment method and as soon as your payment is received you will get an order confirmation email on your given email id.

-If you still have any confusion you can call, whats-app or email us.


Q2: When the customer’s “My Order” Status is reflecting as 'Payment Pending' even after the deduction of the money. What does that mean?


Ans: It is a very rare situation; payment status of an order may take a little longer to reflect in our system. Customer can check it again after 15 minutes as it gets updated automatically (except when it's a bank transfer). In case if the customer still finds any problem, they can get in touch with our Customer Care team and we will be happy to assist them with the best possible solution.


Q3: How can the customer pay for their order on Paneri Lady?


Ans: We support the following payment options at Paneri Lady


- Credit Card

- Debit Card

- Net banking

- NEFT (To get NEFT details, contact our customer care team)


- Cash at our store.


Q4: What should the customer do if their payment fails?


Ans: Please retry making the payment after ensuring that the information entered is accurate, including all account details, billing addresses and passwords. If the customer’s payment is debited from their account after a payment failure, it will be credited back within 7-10 business days, after we receive a confirmation from the bank.